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Technical Support
 
A key factor in protecting your investment in any advanced technology product is high quality technical support, delivered at a level that matches the needs of your organization. To this end, Nubase offers a total technical strategy consisting of several components to meet varying customer needs.
 
SUPPORT COMPONENTS
1- Standard Software Maintenance and Support Services
2- Extended Software Maintenance and Support Services
3- Infrastructure Support Services
 
1-   Standard Software Maintenance and Support Services
This service provides basic access to technical support for software troubleshooting and correction. Users subscribing to this service can report issues via web, email or fax.
 
2-   Extended Software Maintenance and Support Services
This service covers the standard service plus, access to dedicated technical support via telephone. The turn around time is tailored based on customer's requirements and ensures faster resolution for technical problems arising from software defects.
 
3-   Infrastructure Support Services
This service is provided to those customer, who wish to engage us in supporting their infrastructure (hardware, networks, servers, etc.) in addition to the software support. This service is usually customized for specific customer's requirement.
 
 
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